Q. What is your return policy?
Biosis offers a 30 day return policy on merchandise based on the following conditions:
You need an RMA # which we will issue to you. You must have this visibly in writing on the outside of the box. You can click here to go through the returns process online or call one of our customer service representatives at (800)246747 and they will assist you with your RMA. Merchandise must be returned 100% complete in original packaging with all software, manuals, blank warranty cards, and other accessories. Shipping, handling and insurance charges are non-refundable.
DEFECTIVE MERCHANDISE: If you have defective merchandise you are responsible for the shipping cost when returning your merchandise. We will gladly issue you a refund, store credit, or replace the defective product with an even exchange of the same item.
NON-DEFECTIVE MERCHANDISE: If you have non-defective merchandise which is unopened, we will issue you an RMA # and will give you an address to ship the product to at your expense subject to a 15% restocking fee or more, depending on the item, manufacturer policies, and circumstances. Return shipping to us is at your expense. If the merchandise has been opened and is not defective, we can not issue you an RMA.
EXCEPTIONS TO THE ABOVE POLICIES: Custom orders, bulk orders, volume licensing software, and other products designated as "This Sale Final", "No Returns", or similar language may not be returned.
BEYOND 30 DAYS: When you purchase any product from Biosis, you are entitled to its manufacturer's warranty against defective merchandise. Many manufacture's policies require that you contact them directly so they could assist you by repairing, returning or replacing your item. Most manufacturers have one year warranties, however some are for extended periods of time. Please call one of our warranty specialists at (800) 246747 if you are interested in purchasing an extended warranty for your product.